Refund policy

RETURN & REFUND POLICY

At PHISHAGLOBAL LLC, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help.

Returns
Customers may request a return within 14 days of receiving their order.

To be eligible for a return:
- The item must be unused and in its original condition
- The item must be in the original packaging
- Proof of purchase is required

Non-Returnable Items
For hygiene and safety reasons, certain items may not be eligible for return, including:
- Opened perfumes
- Used cosmetics
- Personal care products
- Clearance or final sale items

Refunds
Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed back to your original payment method within 5–10 business days.

Return Shipping
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with photos of the issue.

Exchanges
We only replace items if they are defective or damaged.

Order Cancellations
Orders may only be canceled within 12 hours of purchase. Once an order has been processed or shipped, it cannot be canceled.

Email: support@phishaglobal.com